The following is a copy of the message sent to Customer support over at Froggster entertainment.

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I had this problem a while back but then it went away, now its back and I don’t know why.

The game loads up, I log in and when I hit enter it stalls just before server selection and i get an “upload” error message saying “We established an error report you to be possible to send for us. This report form is the security and anonymous”. Occasionally the game loads up but most the time I get this message.

It went away last time I had it, I didn’t play for a while, and now its back. I have reinstalled the game twice.

My video card is an Nvidia Geforce 9500GT with drivers that I downloaded last night, version 190.38 (also my GFX bios has been updated to the latest one provided by the manufacturer)

My soundcard is a Creative Labs Audigy 2. With drivers I downloaded last night (not sure what version, but I assure you they are current I assure you of that)

My processor is an Intel Q6600, that’s a Quad Core running at 2.40Ghz.

I have 4Gb of ram, but as I am running Windows XP 32Bit it registers a a little over 3Gb.

I am running Kaspersky Internet security 8.0.0.506 (with all updates) my Hub is a BT Home Hub 2.

I am aware that there are port requirements for this game and as such have set my PC to DMZ, I have also tried using my PC as a none DMZ computer with all ports forwarded for this game.

I have tried with and without my firewall turned on.

All the games I play work fine and without issue including Lord of the rings online, Team Fortress 2, Guild Wars. Those games all have similar bandwidth needs as this one and work perfectly.

The game loads very occasionally but more often than not I get this problem, I want to spend money on this game but cannot as I do not get reliable play.

I have searched the forums and this error seams to be quite common however no one has provided a working solution to it.
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Dx Diag Provided. (i sent it to them but i dont see the use in posting it here)
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so, if i solve the problem i’ll let you all know.